At Homeware360.in, we aim to provide high-quality products and a smooth shopping experience.
This Return & Refund Policy explains the terms under which returns, exchanges, and refunds are processed.

1. Return Eligibility

To be eligible for a return or exchange:

• The product must be unused, undamaged, and in original condition
• All original packaging, tags, and accessories must be intact
• Return request must be raised within 48 hours of delivery

Products that do not meet these conditions may not be accepted. (Homeware360)

2. Mandatory Unboxing Video

• Customers must record a clear unboxing video while opening the package
• This video is required in case of:
  • Damaged product
  • Missing item
  • Wrong product received

Without proper video proof, return/refund requests may be rejected. (Homeware360)

3. Damaged / Defective Product

If you receive a damaged or defective item:

• Inform us within 48 hours of delivery
• Share unboxing video + images
• After verification, we will offer:
  • Replacement OR
  • Refund (if replacement not available)

4. Missing Items

If any item is missing in your order:

• Report within 48 hours with unboxing video
• Once verified, we will:
  • Ship the missing item OR
  • Process refund for that item (Homeware360)

5. Wrong Product Received

If you receive the wrong product:

• Notify us within 48 hours
• Provide proof (video/photos)
• We will arrange replacement or refund

6. Order Cancellation

• Orders can be cancelled before dispatch only
• Once shipped, cancellation is not allowed

7. Return Shipping Charges

• If return is due to our mistake (wrong/damaged product) → FREE return
• If return is due to customer reason (wrong order, no longer needed) → Customer bears return shipping cost (Homeware360)

8. Refund Policy

Refunds will be processed under these conditions:

• Damaged or defective product
• Missing item (if not replaceable)
• Order cancelled before dispatch

Refund Timeline:

• Refund will be initiated within 5–7 working days after approval
• Amount will be credited to:
  • Original payment method OR
  • Bank account (in case of COD)

9. Non-Returnable Items

The following items are not eligible for return/refund:

• Used or damaged products
• Products without original packaging
• Items returned after the allowed time
• Customized or special-order items

10. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account
• Contact your payment provider
• Still facing issues? Contact us

11. Contact Us

For return/refund queries:

📧 Email: info@homeware360.in
📞 Phone: [your number]
🌐 Website: https://homeware360.in/

✔ Final Note

By placing an order on Homeware360.in, you agree to this Return & Refund Policy.